Kia Parts Direct Delivery Information
We want to provide the best service possible even after your parcel has left us. We have recently made a change in our courier provider to DPD. This move should provide a better service to our customers. Customers will be able to use DPD’s app to share delivery preferences and a range of in-flight options.
The delivery period mentioned on the Checkout page is based on an item that is in stock or readily available to order from KIA UK. Items that are back-ordered may be delayed, we will notify you by email within 48 working hours if your order is back-ordered.
We believe in being open with our shipping fees. Below is a breakdown of our costs.
Our Standard Shipping rate is £6.98 to the UK Mainland (Excluding the Scottish Highlands) *
Our Standard Highlands Shipping rate is £15.99 (Postcodes: AB36-38, AB55-56, FK17-21, IV1-99, KW0-14, PA20-40, PH15-41, PH45-99)*
Our Standard Scottish Islands Shipping rate is £19.99 (Postcodes: HS1-9, KA27-28, KW15-17, PA41-80, PH42-44, ZE1-3)*
Our Standard Isle of Man Shipping rate is £19.99*
Our Standard Jersey/Guernsey Shipping rate is £27.99*
Our Northern Ireland Standard Shipping rate is £16.99*
*A £1 fee is added per parcel to postcodes situated within the London Congestion charge. (Postcodes: W1-2, W8, W10-11, EC1-4, WC1-2, SW1, SW3, SW7, SE1, SE11, NW1, E1)
*For orders over £500, an Extended Liability fee is added to each parcel to cover the item and its contents in case any item is damaged in transit.
*A Manual Handling fee is added to items that would have a length of 1 meter or over.
*A non-conveyor belt fee is added if an item cannot be put on a conveyor belt.
*An extra fee may be applied for items such as Body Panels/ Roof Boxes and Heavy Items.
*Wheels are calculated as shipping 4 separate parcels, if only 1 wheel is purchased and our shipping calculator has charged for 4 we will refund the difference.
If you feel the calculated shipping price does not match the above prices please get in touch with us and we will investigate. If a miscalculation has occurred we will refund the difference.
Kia Parts Direct also reserves the right to adjust its delivery schedule without notice.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Kia Parts Direct shall not be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company. For more details please see DPD’s terms and conditions.
If you have any questions about your order please email us – Contact Us
Items that are not available in the UK will take longer than 48 hours. We will inform you within 48 hours of the order if the part is on backorder.
Please use the contact us page to ask about international orders.