At Kia Parts Direct, we want every customer to have a smooth, informed, and confident experience when using our website. Our Help pages are designed to give you clear guidance on everything from who we are, to how your order is processed, to our policies on returns, privacy, and more. Whether you’re browsing for the first time or returning to place another order, the information below will help you understand how we operate and what you can expect from us.
Each section contains detailed explanations and answers to common questions, ensuring you have full transparency when shopping for Genuine Kia parts and accessories. Please click one of the links below to explore the topic that best suits your needs:
About Us
Discover more about Kia Parts Direct, including our background, experience within the motor industry, and our commitment to supplying high-quality, genuine Kia parts. This section outlines who we are, how we work, and why thousands of customers rely on us as their trusted supplier.
Contact Us
If you need assistance, have a question about a product, or want support with an existing order, visit this section to find various ways to reach our team. You’ll find our customer service contact details, opening hours, and any additional information that may help you get answers quickly.
Cookie Policy
Learn how and why we use cookies across our website. This page explains what different types of cookies do, how they improve your browsing experience, and how you can manage or adjust cookie settings. We aim to be transparent about the data collected as you use our site.
Delivery Information
Find out everything you need to know about how we ship your order. This includes available delivery methods, estimated shipping times, courier details, handling processes, and what to expect from dispatch to delivery. This section also provides guidance on tracking orders and what to do if you encounter a delivery issue.
Genuine Kia Parts
We only supply official, manufacturer-approved Kia parts—never aftermarket or imitation components. In this section, you’ll learn about the importance of buying genuine parts, the benefits they offer for performance and reliability, and how they ensure proper fitment and warranty compatibility for your vehicle.
Privacy Policy
Your personal information is important to us. This page outlines how we collect, store, protect, and use your data, in full compliance with data protection laws. You can learn what information we hold, how it is used to fulfil your orders, and the steps we take to safeguard your privacy.
Returns & Refunds
If you need to return an item or request a refund, this section explains the full process, including the conditions for returns, timescales, and how refunds are issued. You’ll also find guidance on returning incorrectly ordered items, damaged goods, or warranty-related concerns.
Terms & Conditions
The Terms & Conditions page covers the rules and guidelines that govern your use of the Kia Parts Direct website. It includes important information regarding orders, pricing, liability, intellectual property, and your rights as a customer. We recommend reviewing this section to fully understand the agreement between you and our business when making a purchase.